Training Missions
Complete each mission in order. The next mission unlocks when you finish the one before it.
Passenger Check-In
Correctly verify the passenger, confirm the booking details, and print a valid boarding pass.
Customer Service Challenge
Apply the CLEAR method across eight branching scenarios and choose the most professional response each time.
Gate Operations
Prepare the gate area, board passengers in the correct order, and resolve a seat change correctly.
Baggage Routing
Scan, sort, and load the bag onto the correct flight while following security rules.
Passenger Assistance
Assist a passenger with reduced mobility to the gate and answer a wayfinding question clearly.
Airport Cybersecurity
Protect airport systems and passenger data by spotting phishing and following safe security practices.
CLT Airport Overview
Learn the layout, concourses, airlines, and key facts of Charlotte Douglas International Airport.
Final Assessment
Complete all seven missions to unlock the final assessment.
Locked