Career Resources
Explore employment opportunities and job-search resources for Charlotte Douglas International Airport and its partner employers.
Job openings, qualifications, benefits, and hiring decisions depend on the employer. Tech Flight CLT does not guarantee employment.
Jobs at Charlotte Douglas International Airport
Charlotte Douglas International Airport (CLT) is owned and operated by the City of Charlotte. Explore entry-level tech, customer service, operations, and partner roles through the official job boards below.
City of Charlotte Employee Benefits
Full-time positions with the City of Charlotte Aviation Department offer competitive benefits. Benefits vary by employer — partner airlines, shops, and contractors set their own.
Hear from Aviation Department Employees
Discover what it's like to work at Charlotte Douglas International Airport directly from the team:
Entry-Level Job Categories
Explore common entry-level roles you may find at a large airport like CLT.
Customer Service Agent
Helps passengers at counters and kiosks with check-in, questions, and travel changes.
Typical tasks:
Greet passengers, look up reservations, print boarding passes, answer flight questions, and direct passengers to the right gate.
Baggage Handler
Moves, scans, and loads checked luggage onto the correct aircraft safely.
Typical tasks:
Scan bag tags, sort luggage to the correct belt, screen for prohibited items, and load bags onto the assigned flight.
Gate Agent
Manages boarding at the gate, scans passes, and helps with seat changes.
Typical tasks:
Verify gate displays, announce boarding groups, scan boarding passes, and reassign seats in the system.
Wheelchair / Passenger Assistance
Escorts passengers who need extra help, including wheelchair users, to and from gates.
Typical tasks:
Greet passengers, confirm their gate, use accessible routes, and answer wayfinding questions.
Retail & Food Service
Works in airport shops, restaurants, and cafes inside the terminal.
Typical tasks:
Serve customers, handle payments, restock, keep areas clean, and follow airport security rules.
Cybersecurity / IT Support
Helps protect airport systems and supports staff with technology issues.
Typical tasks:
Spot phishing, report suspicious activity, handle devices safely, and lock workstations when away.
General Hiring Requirements
Age
Most entry-level airport jobs require you to be at least 18 years old. Some roles may have additional age or physical requirements.
Background Check
Airport jobs typically require a criminal background check and sometimes a drug screening before you can start work.
Airport Badge (SIDA)
Employees who work in secure areas usually need an airport-issued security badge (often called a SIDA badge). You must complete security training and pass a background check to receive one. This training does not issue a badge.
Skills & English
Employers look for basic computer skills, good customer service, and the ability to read, write, and speak English. Being friendly, patient, and reliable matters a lot.
How to Apply
- 1
Search for airport job openings on the official City of Charlotte job board and on the websites of airlines, shops, and service companies that operate at CLT.
- 2
Prepare a simple resume and a short cover letter. Highlight any customer service, computer, or teamwork experience you have.
- 3
Apply online and follow each employer's instructions carefully. Double-check your contact information before submitting.
- 4
If you are offered a job, complete the employer's onboarding, background check, and any required airport security training to receive your badge before your first day.
Note: This is general guidance only. Each employer sets its own hiring process and benefits. Tech Flight CLT does not hire, place, or guarantee employment.
Practice Scenarios
Try these short, fictional workplace scenarios. Choose the best response and read the feedback.
A passenger asks you a question, but you are not sure of the answer. What is the best thing to do?
You see a coworker leave their computer logged in and walk away. What should you do?
A passenger is upset about a delayed flight and raises their voice. What is the most professional response?
Important Disclaimer
This page is general workforce-readiness information for educational purposes only. It uses entirely fictional scenarios. The job-board links below point to official employer and airport hiring sites; Tech Flight CLT does not endorse or represent any specific employer. It is not official airline, TSA, SIDA, or Charlotte Douglas International Airport (CLT) certification, hiring, or job-placement program. Job openings, qualifications, benefits, and hiring decisions depend on the employer. Tech Flight CLT and Power Up USA do not guarantee employment.